ck44c Privacy Policy — How We Collect, Use, and Protect Your Personal Data

ck44c operates the online casino and sports betting platform accessible at ck44c.io (the "Platform"). For the purposes of this Privacy Policy, ck44c acts as the data controller in respect of the personal information collected through the Platform from players located in Bangladesh and other permitted jurisdictions.

ck44c is committed to operating a safe and transparent platform. This Policy is intended to give you a clear and complete picture of our data practices. If you have any questions about how we handle your personal information, you can contact our dedicated support team at any time at [email protected].

ck44c collects personal data in several categories depending on your interaction with the Platform. The table below summarises the main categories of data we collect and examples within each category.

ck44c does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is incidentally included in documents submitted for verification purposes, it is handled with heightened care and is not processed for any purpose beyond identity verification.

ck44c collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically by our servers and analytics systems when you access and interact with the Platform. This includes data gathered through cookies and similar tracking technologies — see Section 7 for full details.
• Third-party sources: Data received from payment service providers (bKash, Nagad, Rocket, Upay, and banking partners) during transaction processing; data from fraud prevention and identity verification services used to validate player identities; and, where permitted, data from publicly available sources used to verify information you have provided.
• Game Providers: Aggregate session and gaming data provided by certified third-party Game Providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe) to facilitate game history display and dispute resolution.

ck44c processes your personal data on one or more of the following legal grounds, depending on the specific purpose of processing:

• Contract performance: Processing is necessary to create and maintain your account, process deposits and withdrawals, provide access to games, and deliver the services you have requested from ck44c.
• Legal obligation: Processing is necessary to comply with applicable legal requirements, including anti-money-laundering (AML) obligations, know-your-customer (KYC) duties, fraud prevention requirements, and data retention mandates.
• Legitimate interests: Processing is necessary for ck44c's legitimate interests in operating a secure and fair platform, preventing fraud and collusion, improving our services, and communicating with players about their accounts — provided those interests are not overridden by your data protection rights.
• Consent: Where we send you optional marketing communications about promotions, bonuses, or new features, we will do so only on the basis of your explicit consent. You may withdraw your consent at any time by contacting [email protected].

ck44c uses the personal data we collect for the following purposes:

• Creating, managing, and maintaining your player account on the Platform
• Verifying your identity and age (21+ requirement) in compliance with our player eligibility obligations
• Processing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and partner banks
• Providing access to casino games, live dealer tables, slots, and sports betting markets including BPL and IPL cricket
• Detecting, investigating, and preventing fraud, money laundering, collusion, and other forms of Platform abuse
• Delivering customer support and resolving account disputes or complaints
• Sending transactional communications — including deposit confirmations, withdrawal status updates, and security alerts — to your registered email or phone number
• Sending promotional communications (bonuses, seasonal offers, tournament announcements) where you have given your consent
• Conducting responsible gaming monitoring to identify players who may be displaying signs of problem gambling and to implement player protection measures
• Analysing Platform usage to improve the quality, performance, and security of ck44c services
• Complying with applicable legal and regulatory obligations

ck44c does not sell your personal data. We share data only in the following limited circumstances, and only to the minimum extent necessary for the specified purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and other payment partners receive transaction data necessary to process deposits and withdrawals. These providers are bound by their own data protection obligations and are not permitted to use your data for any other purpose.
• Game Providers: Certified third-party studios including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, and Microgaming receive the minimum player data required to deliver games and maintain game integrity logs. Game Providers operate under contractual data processing agreements with ck44c.
• Identity and fraud verification services: Third-party KYC and AML service providers may receive identity data to validate documents and screen against watchlists in accordance with our legal obligations.
• Technology and hosting partners: Infrastructure providers who host and maintain the Platform may have access to data as part of their contracted technical services. All such providers are bound by strict confidentiality and data security obligations.
• Legal and regulatory authorities: ck44c will disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required to do so by law, court order, or regulatory demand, or where we believe disclosure is necessary to prevent imminent harm.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ck44c's business, player data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that result from it.

In all cases of data sharing, ck44c requires recipient parties to maintain appropriate technical and organisational measures to protect your personal data and to process it only for the purpose for which it was shared.

ck44c uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device when you visit the Platform. The table below describes the types of cookies used by ck44c.

Strictly necessary cookies are placed automatically and cannot be disabled as they are essential for the Platform to operate. For other cookie types, you may manage your preferences through your browser settings. Disabling functional or analytics cookies may affect your experience on the Platform but will not prevent you from accessing core services.

ck44c implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ck44c servers
• Password hashing using strong cryptographic algorithms — your password is never stored in recoverable plain text
• Access controls limiting internal access to personal data on a strict need-to-know basis, with audit logging of all access events
• Firewalls and intrusion detection systems monitoring Platform infrastructure on a continuous basis
• Regular security reviews and vulnerability assessments of Platform systems and third-party integrations
• Incident response procedures enabling rapid containment and notification in the event of a data security incident

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ck44c will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

ck44c retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. The following retention guidelines apply:

• Active account data (identity, contact, financial, and gaming data) is retained for the duration of your account and for a minimum of five years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC verification documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Transaction records (deposits, withdrawals, game bets) are retained for a minimum of five years to satisfy financial record-keeping obligations.
• Customer support communications are retained for a minimum of three years from the date of the last correspondence.
• Technical and usage data (server logs, analytics data) is typically retained for 12 to 24 months before being anonymised or deleted.
• Marketing consent records are retained for the duration of your consent and for two years following withdrawal of consent, as evidence of the consent obtained.

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents recovery or re-identification.

As a player on the ck44c Platform, you have the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your account. ck44c will acknowledge your request within 5 business days (Bangladesh Standard Time, UTC+6) and aim to respond in full within 30 days.

• Right of Access: You may request a copy of the personal data ck44c holds about you, together with information about how and why it is being processed.
• Right to Rectification: You may request correction of any personal data that is inaccurate or incomplete. For account details, many corrections can be made directly within your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ck44c's right to retain data where required by law (for example, for AML record-keeping).
• Right to Restriction: You may request that processing of your personal data be restricted in certain circumstances — for example, while a rectification request is under review.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to ck44c, for the purpose of transferring it to another service provider.
• Right to Object: You may object to processing of your personal data where ck44c relies on legitimate interests as its legal basis, and where your individual circumstances give grounds for objection. You may also withdraw consent for marketing communications at any time.

The ck44c Platform is strictly intended for adults aged 21 and over. ck44c does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. Age verification checks are conducted as part of the registration and KYC process to enforce this requirement.

If ck44c becomes aware that personal data has been collected from an individual under the age of 21 without appropriate consent, that data will be deleted promptly and the associated account will be closed. Any winnings generated by an underage player will be forfeited and deposits returned to the originating payment method where legally required.

If you are a parent or guardian and believe that your child has registered an account on ck44c, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The ck44c Platform may contain references to third-party payment services (bKash, Nagad, Rocket, Upay) and Game Provider platforms (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). While ck44c takes care to work only with reputable and certified partners, this Privacy Policy applies solely to data processed by ck44c through the Platform.

Any data submitted directly to a third-party service — for example, when completing a mobile money transfer through the bKash or Nagad apps — is subject to that service provider's own privacy policy. ck44c has no control over and accepts no responsibility for the privacy practices of third-party services.

ck44c reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or Platform services. The effective date at the top of this page will be updated whenever changes are made.

Where changes are material — for example, where we introduce a new purpose for processing your data or a new category of data sharing — ck44c will provide advance notice by displaying a prominent notice on the Platform homepage or by sending a notification to your registered email address. Continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgement of the updated terms.

We encourage you to review this Privacy Policy periodically. If you have any concerns about changes to the Policy, please contact [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ck44c holds about you, please contact our support team using the details below. All privacy-related enquiries are handled in English.

• Email: [email protected] (plain text — not a clickable link)
• Response time: within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours
• Data subject requests: acknowledged within 5 business days; fully resolved within 30 days
• Urgent account security issues: priority response within 2 hours

For information on responsible gaming tools, self-exclusion options, and deposit limits, please visit the Responsible Gaming page. For general questions about your account and our services, the FAQ page covers the most common topics.